Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that means in practice:

Information You Give Us Directly

When you sign up for our services or contact us, you share certain details with us:

• Your name and company information
• Email address and phone number
• Payment details and billing information
• Technical details about your mobile apps that need support
• Messages you send us through contact forms or support requests

Technical Information We Collect Automatically

When we work on your mobile apps, our systems gather technical data that helps us do our job better:

• App performance metrics and crash reports
• Device types and operating system versions
• User interaction patterns within your apps
• API usage statistics and response times
• Error logs and debugging information

Information From Third Parties

Sometimes we receive information from app stores, payment processors, or analytics services you've authorized us to access. This helps us provide better support for your mobile applications.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to supporting your mobile apps.

We don't sell your information to anyone. That's not our business model, and frankly, it wouldn't align with the trust you place in us when you let us work on your apps.

Data Storage and Security

Your data lives on secure servers with industry-standard protection. We use encryption for data transmission and storage, regular security audits, and access controls that limit who can see what.

Our Security Measures Include

• End-to-end encryption for sensitive data transfers
• Regular security assessments and penetration testing
• Multi-factor authentication for team access
• Automated backup systems with disaster recovery protocols
• Employee training on data protection best practices

That said, no system is perfectly secure. We take reasonable precautions, but we can't guarantee absolute security. If we detect a breach that affects your data, we'll notify you promptly and explain what happened.

Sharing Your Information

We share your information only when necessary to deliver our services or when required by law. Here's who might see your data and why:

1. Service Providers: Cloud hosting companies, payment processors, and analytics tools that help us run our business. These partners are bound by contracts that restrict how they can use your information.
2. Legal Requirements: If Singapore authorities require us to disclose information for legal proceedings or regulatory compliance, we'll do so. We'll notify you unless legally prohibited.
3. Business Transfers: If Deadlytx is acquired or merged with another company, your information would transfer to the new entity. You'd be notified and given options about your data.
4. With Your Consent: Sometimes you might ask us to share information with third parties (like integrating with other services). We'll only do this with your explicit permission.

We don't share your data with advertisers, marketing companies, or data brokers. Your app performance data and business information stay private.

Your Rights Under Singapore Law

Singapore's Personal Data Protection Act gives you specific rights over your information. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a readable format like PDF or CSV. There's no charge for reasonable requests, though we might charge for excessive or repetitive requests.

Correct Inaccurate Information

If something we have on file is wrong, let us know and we'll fix it. This matters especially for billing details or technical specifications that affect your service.

Request Deletion

You can ask us to delete your information. We'll comply unless we need to keep certain data for legal or contractual reasons. For example, we retain billing records for seven years as required by Singapore tax law.

Withdraw Consent

If we're processing your data based on consent (rather than contract or legal obligation), you can withdraw that consent. This might affect our ability to provide certain services.

Data Portability

You can request your data in a format that lets you transfer it to another service provider. We'll export it in commonly used formats when technically feasible.

Data Retention

We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and practical needs:

• Active project data: Duration of service plus 90 days
• Financial records: Seven years (Singapore tax requirement)
• Technical logs: 12 months
• Communication records: Three years
• Marketing consent: Until you withdraw it

When we delete data, we do so securely. This means overwriting storage locations and ensuring backups are purged according to our retention schedule.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. These are small files stored on your device that help us remember your preferences and analyze how people use our site.

Types of Cookies We Use

• Essential cookies that make the site work (you can't disable these)
• Analytics cookies that show us which pages are popular
• Preference cookies that remember your settings

You can control cookies through your browser settings. Blocking certain cookies might affect site functionality, but essential features will still work.

International Data Transfers

Most of your data stays in Singapore, but some services we use have servers in other countries. When we transfer data internationally, we ensure adequate protection through:

1. Using providers that comply with recognized data protection frameworks
2. Implementing contractual safeguards that require equivalent protection
3. Encrypting data during transfer and at rest
4. Regular audits of international service providers

If you have concerns about where your data is stored, contact us and we can discuss alternative arrangements for your specific situation.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our services after changes take effect means you accept the updated policy.

For major changes that affect how we handle your data, we'll ask for your explicit consent before implementing them.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If you're a parent who believes we've collected data about your child, contact us immediately and we'll delete it.